Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed through Pryorsen.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully completed.

Processing time does not include weekends or public holidays. During sales events, holidays, or periods of unusually high order volume, processing may require additional time.

Once an order has been shipped, it cannot be canceled or modified.

Estimated Delivery Time

After shipment, orders are generally expected to arrive within 15–20 days.

The estimated delivery time begins when the order is shipped, not when the order is placed. Delivery times are estimates and are not guaranteed.

Delivery may be delayed due to circumstances outside our reasonable control, including:

Customs inspections or clearance delays;
Severe weather or natural disasters;
Carrier delays or service disruptions;
Public holidays or peak shopping periods;
Incorrect or incomplete shipping information;
Local delivery restrictions;
Other transportation or government-related circumstances.

Pryorsen is not responsible for delays caused by circumstances outside our reasonable control. However, we will assist customers with available shipping information when possible.

Shipping Confirmation and Tracking

After your order has been shipped, you will receive a shipping confirmation containing the available tracking information.

Tracking updates may take several business days to appear after the package has been transferred to the carrier.

International shipments may be handled by multiple carriers. The tracking number or tracking website may change when the package is transferred to a local delivery carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, recipient name, postal code, and telephone number when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error, contact us at info@pryorsen.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing.

Once a package has been shipped, we are generally unable to change the shipping address. The customer may need to contact the local carrier directly to request an address correction or delivery arrangement.

Pryorsen is not responsible for packages that cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package.

If a package is returned for any of these reasons, the customer may request reshipment and will be responsible for the additional shipping cost.

If the customer does not request reshipment, we will inspect the returned product after receiving it. If the product is unused, undamaged, complete, and remains in a resalable condition, the original shipping charges, return shipping costs, customs charges, and other non-recoverable carrier fees will be deducted from the product amount where permitted by applicable law. The remaining balance will be refunded to the original payment method.

Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Original shipping charges are generally non-refundable unless the shipping problem was caused by a verified error on our part or a refund is otherwise required by applicable law.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or region.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Pryorsen cannot control customs charges or guarantee the time required for customs clearance.

Customers are responsible for providing any information reasonably required by customs or the local carrier. Failure to provide the required information may result in delivery delays or the package being returned.

Delayed Shipments

If your tracking information has not updated for an extended period or your order has exceeded the estimated delivery time, please contact us at info@pryorsen.com and provide your order number.

We will review the available tracking information and contact the carrier when appropriate.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

Check around the delivery location;
Ask members of your household or neighbors;
Check with the building manager, reception desk, or mailroom;
Contact the local delivery carrier.

Please notify us promptly if the package still cannot be located. We will provide reasonable assistance based on the available tracking and delivery information.

A carrier’s confirmed delivery record may be used as evidence that the order was delivered to the address provided during checkout.