Terms of service

Terms of Service

Last Updated: August 31, 2026

This website and the Pryorsen brand are operated by NOVENTRA HORIZON INC (“Pryorsen,” “we,” “us,” or “our”).

By visiting our website, placing an order, or using our services, you agree to these Terms of Service, our Privacy Policy, Return and Refund Policy, and Shipping Policy.

1. Use of Our Website

You must be legally permitted to make purchases in your jurisdiction to use our services.

You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes, interfere with website security, transmit malicious code, or infringe the rights of others.

We may restrict access or cancel an order if we reasonably believe these Terms have been violated.

2. Product Information

We make reasonable efforts to display product descriptions, images, colors, materials, measurements, and prices accurately.

Colors and appearance may vary due to lighting, photography, screen settings, materials, and normal manufacturing tolerances. Minor differences do not necessarily constitute a defect.

We may correct inaccurate product, price, availability, or promotional information at any time.

3. Orders and Payments

Submitting an order does not guarantee acceptance.

We may reject or cancel an order due to product unavailability, incorrect pricing, payment failure, suspected fraud, shipping restrictions, inaccurate customer information, or violation of these Terms.

By submitting an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

If we cancel a paid order before shipment, the applicable amount will be refunded to the original payment method.

4. Order Verification

We may contact you to verify your payment authorization, order details, or shipping information before shipment.

If the requested confirmation is not provided, we may delay or cancel the order and issue an applicable refund to the original payment method.

5. Order Changes and Cancellations

Contact info@pryorsen.com as soon as possible if you need to cancel or modify an order.

We cannot guarantee that an order can be canceled or changed after processing has begun. Orders that have already been shipped cannot be canceled or modified.

After delivery, customers may request a return in accordance with our Return and Refund Policy.

6. Shipping and Delivery

Shipping times, tracking, customs charges, address requirements, and undeliverable packages are governed by our Shipping Policy.

Delivery dates are estimates and are not guaranteed. Customers are responsible for providing complete and accurate shipping information.

7. Returns and Refunds

All returns, inspections, deductions, and refunds are governed by our Return and Refund Policy.

Customers must contact us before returning a product. Unless the return is caused by a verified error on our part, the customer is responsible for arranging and paying the return shipping costs.

Refunds are returned only to the original payment method. Bank processing times may vary.

8. Intellectual Property

Website content, including text, images, logos, product names, videos, and designs, is owned by or licensed to NOVENTRA HORIZON INC.

You may not copy, reproduce, distribute, sell, or commercially use our content without prior written permission.

9. Third-Party Services

Our website uses services provided by Shopify, payment providers, carriers, and other third parties.

Third-party services are governed by their own terms and policies. We are not responsible for third-party websites or services outside our reasonable control.

10. Disclaimer and Liability

To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee uninterrupted or error-free access to the website. We are not liable for indirect, incidental, special, or consequential damages to the extent permitted by law.

Nothing in these Terms limits any mandatory consumer rights or liability that cannot legally be excluded or limited.

11. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, or legal obligations.

The updated version will be posted on this page with a revised date. Changes do not retroactively alter the terms applicable to previously accepted orders.

12. Governing Law

These Terms are governed by the laws applicable where NOVENTRA HORIZON INC is established, without limiting any mandatory consumer rights available in the customer’s place of residence.