Return and Refund Policy

At Pryorsen, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of the confirmed delivery date.

Return Eligibility

To qualify for a return, the product must:

1. Be unused, unworn, unwashed, and undamaged;

2. Remain in its original condition;

3. Include the original packaging, tags, accessories, manuals, and complimentary items, if applicable;

4. Be in a condition that does not affect resale;

5. Have been purchased directly from Pryorsen.

6. Products showing signs of use, wear, washing, damage, alteration, or missing packaging or components may not qualify for a refund.

How to Request a Return

Before returning a product, please contact us at info@pryorsen.com and provide:

   Your full name;

   Order number;

   Product name and quantity;

   Reason for the return;

   Photos or videos if the product is damaged, defective, or incorrect.

If your return request is approved, we will provide the applicable return address and return instructions.

Please do not send the product back without contacting us first. Unauthorized returns or products sent to an incorrect address may not be accepted.

Return Shipping Costs

Unless the return is caused by an error on our part, such as receiving a damaged, defective, or incorrect product, the customer is responsible for arranging and paying all return shipping costs.

We do not provide prepaid return labels for returns based on personal preference, an incorrect size selection, or a change of mind.

Original shipping charges and return shipping costs are non-refundable unless otherwise required by applicable law.

We strongly recommend using a trackable shipping service and keeping the shipping receipt. Pryorsen is not responsible for return packages that are lost, delayed, or delivered to an incorrect address.

Return Inspection

Once the returned product arrives at our designated return address, we will inspect it to confirm that:

   The product has not been used, worn, washed, damaged, or altered;

   The original packaging and included components are complete;

   The product remains in a resalable condition.

Receiving a returned package does not automatically mean that the refund has been approved.

If the returned product does not meet the requirements of this policy, we may reject the refund or issue a partial refund where permitted by applicable law.

Refund Processing

If the returned product passes inspection, we will arrange the refund to the original payment method within approximately three business days.

After we issue the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment service provider. Pryorsen cannot control or guarantee the bank’s processing time.

Refunds can only be returned to the original payment method used to place the order.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly at info@pryorsen.com.

Please include your order number and clear photos or videos showing the product, packaging, shipping label, and reported issue.

After verifying the issue, we will provide an appropriate solution, such as a replacement, full refund, partial refund, or return at our expense.

Please do not discard the product or its packaging until we have completed our review and provided further instructions.

Non-Returnable Products

The following products are generally not eligible for return:

   Personalized, customized, or made-to-order products;

   Personal care, hygiene, or intimate products that have been opened or used;

   Perishable products;

   Gift cards;

   Products marked as final sale;

   Products damaged through misuse, neglect, improper care, alteration, or accidents after delivery.

These restrictions do not exclude valid claims involving products that arrived damaged, defective, or incorrect.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled or changed once it has entered processing. Orders that have already been shipped cannot be canceled.

If your order has already been shipped, you must wait until the product is delivered and then request a return in accordance with our standard return procedure.

Contact Us

If you have any questions about a return or refund, please contact:

Pryorsen Customer Support
Email: info@pryorsen.com