Custom Product Policy

This Custom Product Policy applies to personalized, engraved, printed, made-to-order, or otherwise customized products purchased from Pryorsen.

By purchasing a customizable product and submitting customization details, you agree to this policy.

How to Submit Customization Details

After placing your order, send the required customization details to:

info@pryorsen.com

Your email should include:

Your full name;
Order number;
Product name;
Exact text, name, initials, date, image, color, size, or other customization requested;
Any other information required on the applicable product page.

Please submit customization information using the same email address used to place the order whenever possible.

The customization options and limitations shown on the product page form part of this policy.

Customer Responsibility

Customers are responsible for reviewing all submitted customization details carefully.

We will generally produce the product using the information exactly as submitted, including spelling, capitalization, punctuation, dates, numbers, and formatting instructions.

Pryorsen is not responsible for mistakes contained in information provided or approved by the customer.

Confirmation and Production

Production may not begin until we receive complete customization details.

Missing, unclear, conflicting, or incomplete information may delay processing. We may contact the customer for clarification before production.

If a preview or proof is offered, production may begin after the customer approves it. A preview will only be provided when specifically stated on the product page or confirmed by our support team.

Product images and digital previews are for reference. Colors, positioning, scale, grain, texture, engraving depth, and other details may vary slightly due to screen settings, materials, and the production process.

Changes and Cancellations

If you need to change or cancel a customized order, contact info@pryorsen.com as soon as possible.

A change or cancellation may be accepted only if customization or production has not yet begun. We will confirm by email whether your request can be completed.

Once customization or production has begun, the order cannot be changed or canceled because the product is being made specifically according to the customer’s submitted information.

Orders that have already been shipped cannot be canceled or modified.

Returns and Refunds

Customized and personalized products are generally not eligible for return, exchange, or refund because they are made specifically according to the customer’s submitted information.

This restriction does not apply if:

The product arrives damaged;
The product has a verified manufacturing defect.

If one of these issues occurs, contact info@pryorsen.com promptly and provide:

Your full name;
Order number;
A description of the issue;
Clear photographs or videos of the product;
Photographs of the packaging and shipping label;
A copy of the customization information originally submitted, if requested.

Please do not discard, alter, use, or return the product before receiving instructions from us.

After verifying the issue, we will provide an appropriate solution, such as a replacement, full refund, partial refund, or return at our expense.

Minor differences in color, placement, scale, texture, grain, measurements, or appearance caused by screen settings, materials, production methods, or normal manufacturing tolerances are not considered product defects.

Customer-Provided Content

By submitting text, photographs, logos, artwork, designs, or other content, the customer confirms that they own the content or have permission to use it.

Customers must not submit content that:

Infringes copyrights, trademarks, privacy rights, or other rights;
Is illegal, threatening, hateful, defamatory, obscene, or abusive;
Contains false, fraudulent, or misleading information;
Promotes unlawful activity.

We may reject or cancel a customization request that violates this policy or applicable law. If production has not begun, any applicable payment will be refunded to the original payment method.

Processing and Delivery

Customized products may require additional production time. Any estimated production time displayed on the product page begins after we receive all required customization details and approvals.

Shipping estimates begin after the customized product has been completed and shipped.

Delivery dates are estimates and may be affected by customs clearance, carrier delays, public holidays, weather, or other circumstances outside our reasonable control.